ARC proprietary software revolutionises the operation of mini-grids for customers
Overview
ARC Technologies was developed in response to the need for a unified system compatible with diverse service providers and hardware, ensuring the efficient operation of mini-grids.
While standalone platforms already existed for individual components such as inverters and smart meters, ARC Power required a single, fully integrated solution capable of delivering real-time communication and end-to-end management across the entire network.
How does it work?
Over time, the platform has evolved beyond grid operations to incorporate a comprehensive Customer Relationship Management (CRM) system. This enables the ARC Power team to monitor, evaluate, and resolve customer queries rapidly to deliver significant improvements in both customer experience and operational efficiency.
What does is deliver?
A key feature of the platform is its customer-facing accessibility.
Through USSD technology, users can securely access their energy accounts from any mobile device, regardless of their network provider. Customers are able to check balances, top up their accounts, and request additional services instantly, increasing transparency and ease of use.
What’s next?
Looking ahead, the rich data generated through customer interactions and operational performance will allow ARC Technologies to continuously refine its services. These insights will help the company anticipate evolving customer needs and deliver solutions that drive long-term impact and greater energy access
